At MYCAR Mobile Detail, we want you to be satisfied with every service. Please review our policy below.

Cancellations & Rescheduling:

• Appointments canceled or rescheduled at least 24 hours in advance are not charged.

• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

• No-shows or inaccessible vehicles at the time of service (e.g., vehicle not present, no access to water/power if required) may be charged the full service price.

Service Satisfaction:

• If you're unsatisfied with the results of your service, please contact us within 24 hours of completion so we can address the issue.

• We will make reasonable efforts to correct any concerns, which may include a touch-up service at no additional charge.

• Refunds are evaluated on a case-by-case basis and are not automatically guaranteed, as detailing outcomes can vary due to a vehicle's condition prior to service.

Non-Refundable Situations:

• Pre-existing damage, wear, or staining that cannot be fully resolved is not eligible for a refund, as this falls outside the scope of a standard detailing service.

• Add-on services (e.g., ozone treatment, extraction) that have already been performed are non-refundable once completed.

Payment Disputes:

• We encourage customers to contact us directly with any concerns before initiating a payment dispute or chargeback, so we can resolve the issue promptly.

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